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By Nicola Buckley, Executive Vice President, Global Service Delivery, Park Place Technologies During the past year, businesses around the world...
Customer Experience
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A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This...
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User experience expert highlights three types of business experiments to create growth opportunities in 2021. Finding ‘hidden’ revenues is something...
